We are often asked questions regarding our taxi service, aside
from the usual “what time are you on until?” so we have collated some of the
most popular queries, to try and assist with your taxi curiosities.
We have a long-distance event to go to, can you pick us up too?
Yes, we often take customers cross country to attend all manner of
events from festivals to weddings, conferences to funerals. In most
circumstances, and subject to availability our driver is able to wait locally
for you, so that we are on hand when it is time for you to return.
Do I need to pay in advance for my taxi or
Yes, we take a 20% deposit for our airport transfers to secure you
booking to your next get away.
Can I pay by card for my journey?
Yes, we understand that these days our
customers don’t always carry cash with them. That’s why we accept card and bank
transfer, as well as cash of course.
Do you take wheelchairs?
Unfortunately, at the moment our vehicles do
not have any wheelchair accessible vehicles of our own, however we do have
contact within the industry who we are happy to refer you to.
Do you take pets?
The Stripes family includes our very own Angus the Rottweiler, so
of course we are happy to transport your pet in our taxis. Whether you are
travelling for a holiday together, a day out or simply need a taxi to the local
vet we can help. In between our four legged passengers we ensure our taxis are
kept spotless, so that if you are travelling pet free you will not be affected.
We would like to book a taxi for a group, can you help?
Yes! We have recently taken on a
minibus into our fleet, allowing us to take group bookings up to 8 people in
one vehicle. If you are looking for a large group booking for a taxi in
Norfolk, for a wedding or event, we are able to book more than one vehicle, or
if it is short distance we can do multiple runs in order to complete your
We have booked an airport transfer, what happens if our flight is
As soon as you are made aware of your flight delay let us know via
our contact form or by telephone. We will also monitor your arrival time, based
on your fight number supplied at the time of booking so any inflight changes
will be known to our driver. Providing
we have availability we will simply adjust your flight time. In the unlikely
event that we are unable to cover your collection due to an extended flight
delay, we work alongside other taxi transfer companies, and will strive to
provide cover for your collection.
What areas do you cover?
We are based in Hickling Norfolk, so for daily taxi collections
and local pickups we collect and drop off in Wroxham, Stalham, Potter Heigham
and the surrounding areas, including the Norfolk Broads and the Norfolk coast.
We are ideally placed to be your go to Norfolk holiday taxi company, but
equally offer regular local trips to assist with regular hospital taxi journeys
and commuting to local train stations. In addition to local pick ups and drop
offs, we also offer country wide airport transfers and station meet and greet
How can I change my taxi booking?
If you are needing to change an existing booking, please call us
on 01692 434007. We will always try our best to accommodate your requirements.
My flight has changed. Can I reschedule my transfer?
Dependant on the amount of notice,
in most cases we should be able to reschedule your transfer, providing
we have availability for the new time/date. Call us on with the details of your
new flight and we will try our best to accommodate the change.
Where will I meet the driver when I arrive at the airport or
If you have booked a meet and greet service for the airport, we
will meet you as you come into arrivals. Our driver will be easy to spot, with
a board showing your lead passengers name.
With station meet and greets, our driver will wait near to the
platforms in an easy to spot location, again they will hold a board with your
We will always offer to help with your luggage if you would like
Will anyone else be travelling in the vehicle I book?
No, generally we only offer private transfers so the vehicle is
yours for exclusive use.
On occasion we may have another enquiry, particularly regarding
event taxis, where others are also wanting a taxi to the same place at the same
time. If this is the case, sometimes we will ask you if you would like to share
your taxi. There is no pressure to do so, but you will be offered a reduced
rate if that is the case.
Can you arrange for collections from more than one location?
Yes of course. When you book, simply let us know the details of
your collection points in the notes section and we will quote you accordingly
for any number of pick ups you require.
I have further questions about my airport transfer, taxi or
If you have further questions then feel free to call us on 01692
434007. We are a friendly bunch and would be happy to help you with all of your
taxi based questions.